Are you hoping to combine your passion for pets with a once-in-a-career growth opportunity? Prana Pets is the company you’ve always dreamed of working for. Founded in 2016 and headquartered in beautiful Denver, Colorado, Prana Pets is a health and wellness leader in the pet products industry. We are seeking an a full-time eCommerce Project and Operations team member to join our high-performing team. This position is remote. But feel free to take advantage of our hybrid model:working-from-home and/or working within our Colorado office. If you love helping pet parents discover holistic approaches to care for their pets, and are a detail-oriented pet lover, please apply today!
Company
Prana Pets empowers pet parents by offering holistic options - to support and transform their pet's wellness. Our best-in-class natural products and herbal remedies, customers tell us they save customers time and money compared to the cost and inconvenience of visiting their vets. Market leaders such as Amazon, Amazon UK, 1-800-PetMeds, and Chewy market our products. We rank #3,774 in 2024 and #3,091 in 2023 on Inc. magazine’s 5000 list of the fastest-growing private companies in the U.S. With an above average Net Promoter Score of 79, customers also rate us 4.6 out of 5 stars across 7,284 reviews. Each day, we focus on delighting and helping our customers, while providing the best job ever for our employees.
Main Duties
Reporting to the CEO, this key team member proactively drives the company forward each day in a mutli-functional role blending operations, supply chain, project management, and assisting the CEO. You thrive on the varied challenges each day brings at a company that is scaling 20%+ growth. You love details and getting things done, putting together all the pieces of the puzzle.
Values- To live our company value of “Be Proactive and Intentional”, this job requires an extraordinary level of project management and detail orientation. Wearing multiple hats, you enjoy keeping 15+ balls in the air at all times. If you aren’t hyper organized and love this fast pace, this is not the job for you.
- To live our company value of “Radical Candor,” you must be comfortable communicating with our vendors, your colleagues, and your manager with caring and candor. If you are more comfortable working in a corporate environment which does not encourage you to speak plainly, directly, and lovingly, this is not the job for you.
- Proactively builds personal relationships and intentionally manages supply chain vendors, including manufacturers, fulfillment centers / 3PL (third-party logistics) providers, shippers, logistics vendors, and more.
- Manages, owns, and accountable for 1-3 key performance indicators (KPIs).
- Audits, reviews, and refines standard operating procedures (SoPs) and training.
- Stays in stock for all SKUs across all channels (e.g., Shopify, Amazon, Chewy, etc.).
- Update our inventory management dashboard twice a week.
- Processes and fulfills purchase orders from distribution channel partners. Invoices customers.
- Monitors Amazon sales and replenishes Fulfillment by Amazon (FBA) stock while ensuring Fulfillment by Merchant (FBM) orders are processed within the service level agreement (SLA).
- Monitors customer orders each day. Assists and directs the customer service team to investigate issues with 3PL. Escalate when needed.
- Identify patterns of shipment errors and implement corrective actions with vendors in their SoPs.
- Measure and improve our shipping time to customers. Evolve our shipping pricing and shipping delivery offerings. Reduce logistics costs.
- Willingness to tackle additional duties as company scales.
Project management
- Project management of company roadmap with each team in the company.
- Executive Assistant to CEO. Filter / action emails; set up meetings; and other administrative duties to free up CEO's time. This is 5% of the job.
- Occasional personal assistant task for CEO.
- Other duties as assigned.
Experience
Working for a company or vendor, you have honed your project management and customer services chops with 3-5+ years of experience in customer service, project management, operations, business analysis, supply chain, and/or fulfillment.
GOOD
- Worked in an operations and/or project management role.
- Proactive project management, planning, organizational, and problem-solving skills.
- 2+ years of project management experience in consulting, technology implementation, marketing, or related fields.
- Proven experience managing projects on time and on budget.
- Hands-on familiarity with and working knowledge of project management tools such as Asana.
- Hands-on familiarity with Google Sheets / Microsoft Excel.
- Building personal relationships with vendors, you blend emotional intelligence with an unwavering focus to get things done.
- Fluent, conversational English required.
- Strong writing skills.
- Bachelor’s college degree.
- Share our customer’s holistic health journey caring for their dogs and cats.
- Your friends and family describe you as a pet lover.
BETTER
We provide as much career growth to learn new skills as you want. Here are some other skills and needs we have.- Proven track record forecasting, optimizing cost, meeting deadlines, managing projects, and ensuring others meet deadlines.
- Strong analytical and data-driven thinking skills with proven track record in developing, executing, and measuring actionable recommendations.
Project management certification preferred, but not required. - Experience with Shopify, Amazon Seller Central, SPC Commerce preferred, but not required.
- Understanding of inventory management systems (IMS), inventory forecasting, and order management systems (OMS).
- 2+ years of experience in eCommerce, website development, systems integration, marketing automations, or related fields.
- Comfortable with learning new software applications and troubleshooting and systems integration problems.
BEST
- A dog mom and/or cat mom (or dad), you love pets and, in an ideal world, have a dog, cat, and/or pet at home. You’re stoked to find this dream job that combines your passion and your profession.
- Always looking for new ways to optimize, you are an operations, supply chain, and/or project management expert.
- Project management certification preferred, but not required. Willingness to obtain Google Project Management Certification within 180 days.
- Documents existing processes, identifies and analyzes gaps between current processes and desired state, determines business requirements, develops key performance indicators (KPIs), and leads the enhancements of new systems functionality.
- For those who want to gain valuable experience and add additional skills, this role can choose to take on additional responsibilities based on one’s time and interest allows.
Soft skills, benefits, and other info
- To live our company value of “Learn and grow”, learn new skills, software tools, and more.
- To live our company value of “Be Proactive and Intentional”, this job requires an extraordinary level detail orientation. Wearing multiple hats, you enjoy keeping the fast pace of each day.
- To live our company value of “Radical Candor,” you must be comfortable communicating with your supervisor and team members with caring and candor. If you are more comfortable working in a corporate environment which does not encourage you to speak plainly, directly, and lovingly, this is not the job for you.
- Ability to work in a fast-paced and self-starting environment.
- You are a positive, proactive, and intentional doer.
- Hyper-organized and comfortable with the software tools do our jobs better and faster.
- Can filter the noise to focus on the top priorities and doing what’s best for our customers.
- Seeks to push yourself out of your comfort zone to the next level.
- Embraces candor and gives/receives respectful, helpful feedback to colleagues. We are a no-drama team.
- You seek and embrace standard operating procedures (SoPs), checklists, and training.
- Wants to put her/his thumbprint on the future of this company.
- Occasional evening or weekend work may or may not occur.
- Compensation based on experience.
- This position is remote. To support you and transfer knowledge, however, you are welcome to take advantage of our hybrid model of remote plus work 1-2 days / week from our Denver, CO office.
- We offer a casual dress code, collaborative culture, unlimited natural products for your pet with a leadership team that cares about you and your professional development, and more.
Salary
- Dependent on experience.
Apply Today
Apply today by emailing yourdreamjob@pranapets.com with your fist and last name as well as this job title in the subject line.